SOFTEL Around the World: Meet the Experts Behind Every Conversation
3 continents. 30 years. 4 offices. 8 languages spoken daily. That’s SOFTEL today — and most of what makes it work never shows up on…
SOFTEL Around the World: Meet the Experts Behind Every Conversation
3 continents. 30 years. 4 offices. 8 languages spoken daily. That’s SOFTEL today — and most of what makes it work never shows up on…
AI in the Contact Center: From Cost Center to Efficiency Engine
Contact Centers Were Never Meant to Be This Complicated. For years, contact centers have been treated as a necessary operational burden: expensive to maintain, difficult…
AI and legacy banking systems don’t mix – here’s how to fix it
By John Cognata
A strategic guide for (German) banks modernizing customer support under DORA, GDPR, MaRisk, and BAIT without sacrificing regulatory control – prepared by SOFTEL’s European team…
Microsoft Finally Unbundles Teams: What It Really Means for Your Enterprise
TL;DR: The EU has formally accepted Microsoft’s commitments to sell Office/Microsoft 365 without Teams and improve interoperability. Global unbundling began in 2024; the 2025 settlement…
Microsoft’s Unify Model: Redefining the Future of AI-Integrated Voice and Contact Centers
The Rise of Unified Intelligence in the Enterprise In a world where communication tools have grown fragmented and complex, Microsoft’s new Unify model for Teams…
How Teams Phone Extensibility Unlocks the Future of Contact Centers.
Retail Reimagined: How AI Is Driving a More Human-Centric Future
There’s a growing myth in the retail industry: that artificial intelligence will make customer experiences more robotic, less personal, and ultimately, less human. The reality?…
