Labs
A collection of our case studies, thought-pieces and technology think-tank.
The SOFTEL Method: The Power of the 3P’s
In a world where technology is evolving at an unprecedented pace, businesses must adopt a framework that ensures efficiency, innovation, and long-term success. At SOFTEL,…
SOFTEL Around the World: Meet the Experts Behind Every Conversation – Mitchell
3 continents. 30 years. 4 offices. 8 languages spoken daily. That’s SOFTEL today, and most of what makes it work never shows up on LinkedIn.…
SOFTEL Around the World: Meet the Experts Behind Every Conversation – Ali
3 continents. 30 years. 4 offices. 8 languages spoken daily. That’s SOFTEL today, and most of what makes it work never shows up on LinkedIn.…
SOFTEL Around the World: Meet the Experts Behind Every Conversation – John Cognata
3 continents. 30 years. 4 offices. 8 languages spoken daily. That’s SOFTEL today — and most of what makes it work never shows up on…
SOFTEL Around the World: Meet the Experts Behind Every Conversation – Michael Leibowitz
3 continents. 30 years. 4 offices. 8 languages spoken daily. That’s SOFTEL today — and most of what makes it work never shows up on…
AI in the Contact Center: From Cost Center to Efficiency Engine
Contact Centers Were Never Meant to Be This Complicated. For years, contact centers have been treated as a necessary operational burden: expensive to maintain, difficult…
AI and legacy banking systems don’t mix – here’s how to fix it
A strategic guide for (German) banks modernizing customer support under DORA, GDPR, MaRisk, and BAIT without sacrificing regulatory control – prepared by SOFTEL’s European team…
