SOFTEL Around the World: Meet the Experts Behind Every Conversation – Mitchell
3 continents. 30 years. 4 offices. 8 languages spoken daily. That’s SOFTEL today, and most of what makes it work never shows up on LinkedIn.…
SOFTEL Around the World: Meet the Experts Behind Every Conversation – Ali
3 continents. 30 years. 4 offices. 8 languages spoken daily. That’s SOFTEL today, and most of what makes it work never shows up on LinkedIn.…
SOFTEL Around the World: Meet the Experts Behind Every Conversation – John Cognata
3 continents. 30 years. 4 offices. 8 languages spoken daily. That’s SOFTEL today — and most of what makes it work never shows up on…
SOFTEL Around the World: Meet the Experts Behind Every Conversation – Michael Leibowitz
3 continents. 30 years. 4 offices. 8 languages spoken daily. That’s SOFTEL today — and most of what makes it work never shows up on…
AI in the Contact Center: From Cost Center to Efficiency Engine
Contact Centers Were Never Meant to Be This Complicated. For years, contact centers have been treated as a necessary operational burden: expensive to maintain, difficult…
AI and legacy banking systems don’t mix – here’s how to fix it
Von John Cognata
A strategic guide for (German) banks modernizing customer support under DORA, GDPR, MaRisk, and BAIT without sacrificing regulatory control – prepared by SOFTEL’s European team…
Microsoft trennt Teams endlich voneinander: Was das für Ihr Unternehmen wirklich bedeutet
Von Kevin Reginold
TL;DR: Die EU hat die Verpflichtungen von Microsoft, Office/Microsoft 365 ohne Teams zu verkaufen und die Interoperabilität zu verbessern, offiziell akzeptiert. Die weltweite Entbündelung begann 2024; die Einigung von 2025...
Das Unify-Modell von Microsoft: Die Zukunft von KI-integrierten Sprach- und Kontaktzentren neu definieren
Von Kevin Reginold
Der Aufstieg der einheitlichen Intelligenz in Unternehmen In einer Welt, in der Kommunikationsmittel immer fragmentierter und komplexer geworden sind, bietet das neue Unify-Modell von Microsoft für Teams…
