By John Cognata
A strategic guide for (German) banks modernizing customer support under DORA, GDPR, MaRisk, and BAIT without sacrificing regulatory control – prepared by SOFTEL’s European team…
By SOFTEL
TL;DR: The EU has formally accepted Microsoft’s commitments to sell Office/Microsoft 365 without Teams and improve interoperability. Global unbundling began in 2024; the 2025 settlement…
By SOFTEL
The Rise of Unified Intelligence in the Enterprise In a world where communication tools have grown fragmented and complex, Microsoft’s new Unify model for Teams…
By SOFTEL
Over the past several years, Microsoft’s position in the contact center space has been consistent — and intentional.Rather than competing directly with established CCaaS providers,…
By SOFTEL
There’s a growing myth in the retail industry: that artificial intelligence will make customer experiences more robotic, less personal, and ultimately, less human. The reality?…
By SOFTEL
For over three decades, we’ve partnered with enterprises to reimagine communications, drive digital transformation, and implement powerful contact center solutions across the globe. With each…
By SOFTEL
At SOFTEL, we’re focused on helping people build practical, future-ready skills—especially when it comes to AI. We’ve run our own workshops to support that mission,…
By SOFTEL
In a world where technology is evolving at an unprecedented pace, businesses must adopt a framework that ensures efficiency, innovation, and long-term success. At SOFTEL,…
