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SafeCall E911

Enable compliance, pinpoint information accuracy for emergency services.

product Introduction

Intelligent Emergency Communications for the Modern Enterprise

Today’s enterprises face increasing responsibility to ensure that emergency services can accurately locate and respond to critical events. SOFTEL E911 is a comprehensive, enterprise-grade solution that automates E911 compliance, intelligently routes emergency calls, and empowers organizations to protect employees, customers, and assets across complex, dynamic environments.

Features

Real-Time Location Updates

Dynamically registers users and devices as they move across Wi-Fi zones, VPNs, and wired networks.

Emergency Call Routing

Automatically directs 911 calls to the appropriate Public Safety Answering Point (PSAP) with location precision.

On-Site Notification

Instantly alerts on-premises security teams with detailed caller information during emergencies.

Compliance Reporting

Comprehensive audit trails and dashboards for real-time and historical reporting.

Data Source Partners

SOFTEL SafeCall E911 seamlessly integrates with a broad range of industry-leading platforms to ingest, orchestrate, and maintain the most accurate emergency location information.

We connect to diverse environments — including physical infrastructure, network metadata, and dynamic user endpoints — ensuring real-time precision across complex enterprise landscapes.

Use Cases

  • Hybrid Workplaces: Ensure employee safety across office sites, remote workspaces, and mobile environments.
  • Healthcare: Protect patients and staff with real-time emergency call handling across sprawling facilities.
  • Education: Safeguard students, faculty, and campuses with automated location updates and instant security alerts.
  • Manufacturing & Logistics: Enable emergency response coordination across complex production floors and distribution hubs.

Why SafeCall E911?

  • Cloud-Native Architecture: Highly resilient, scalable, and adaptable to hybrid and remote work environments.
  • Dynamic Location Management: Real-time tracking and updates for mobile, remote, and on-campus users.
  • Automated Compliance: Seamlessly meets Kari’s Law, RAY BAUM’S Act, and evolving global regulations.
  • Multi-Platform Integration: Native interoperability with UCaaS, VoIP, Teams, Zoom, Webex, and legacy PBX systems.
  • Advanced Incident Intelligence: Delivers caller location, floor plans, and critical metadata instantly to security teams and PSAPs.

Ready to modernize your emergency communications?

Connect with a SOFTEL specialist to discuss your organization’s needs and see SOFTEL SafeCall in action.

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