VISION
Effective communication is the cornerstone of every organization’s success. We cultivate and implement long-term solutions that streamline communication channels, ensuring clarity, efficiency, and collaboration.
MISSION
Our mission is to streamline communication channels, enhance collaboration, and empower organizations with seamless, efficient, and future-ready solutions. With a strong focus on customer needs and data security, we deliver reliable and tailored solutions that drive long-term success.
HISTORY
SOFTEL Communications Inc. helps financial services and SaaS companies modernize customer communications with AI-driven solutions that cut costs, strengthen compliance, and automate complex support processes. Our story began in 1995 in North America, when two ex-IBMers set out to apply their deep technical expertise in voice telephony infrastructure to help global organizations build seamless, collaborative, and future-ready communications solutions. Over three decades later, SOFTEL’s proven AI-tailored CX implementation and AI Advisory services are trusted by businesses across the Americas, Europe, and Asia, including highly regulated markets such as India, China, the UAE, and Germany.
Our distributed team across the US, Canada, the UK, Continental Europe, and Asia combines native-language fluency with deep knowledge of local regulations, bringing over 30 years of global experience to every engagement. Backed by strategic CX partnerships with AWS, Microsoft, Google, IBM, NiCE Cognigy, Genesys, Five 9, and others, we deliver end-to-end customer experience service solutions, from consulting and managed services to integration, standardization, and ongoing audits
SOFTEL operates globally, serving a wide range of clients across various regions in North America, Europe and Asia. Our solutions are trusted by businesses in diverse industries and regulated markets like India, China, UAE, and we are committed to delivering exceptional value to organizations around the world.
We take pride in our ability to meet the unique challenges of different markets, providing tailored solutions that drive success and growth for our international clientele.
At SOFTEL, we understand the importance of clear and effective communication across different cultures and regions. To better support our diverse clientele and partners, we offer services in over 13 languages, ensuring seamless interactions and personalized solutions. Our multilingual team is dedicated to providing exceptional service and support, allowing us to foster strong, lasting relationships with businesses around the world.
Whether through customer service, technical assistance, or strategic collaboration, we are committed to meeting the needs of our global partners with efficiency and care.
Die SOFTEL Communications GmbH ist neues Mitglied im Customer Service & Call Center Verband Deutschland e. V. (CCV). Damit gehen wir
SOFTEL Communications GmbH has joined the Customer Service & Call Center Verband Deutschland e. V. (CCV), Germany’s leading industry association
SOFTEL has built a strong foundation of expertise and knowledge. This allows us to understand and address the unique challenges of our clients effectively.
