TL;DR: The EU has formally accepted Microsoft’s commitments to sell Office/Microsoft 365 without Teams and improve interoperability. Global unbundling began in 2024; the 2025 settlement…
The Rise of Unified Intelligence in the Enterprise In a world where communication tools have grown fragmented and complex, Microsoft’s new Unify model for Teams…
There’s a growing myth in the retail industry: that artificial intelligence will make customer experiences more robotic, less personal, and ultimately, less human. The reality?…
For over three decades, we’ve partnered with enterprises to reimagine communications, drive digital transformation, and implement powerful contact center solutions across the globe. With each…
At SOFTEL, we’re focused on helping people build practical, future-ready skills—especially when it comes to AI. We’ve run our own workshops to support that mission,…
In a world where technology is evolving at an unprecedented pace, businesses must adopt a framework that ensures efficiency, innovation, and long-term success. At SOFTEL,…
