Retail Reimagined: How AI Is Driving a More Human-Centric Future
There’s a growing myth in the retail industry: that artificial intelligence will make customer experiences more robotic, less personal, and ultimately, less human. The reality?…
Augmentation, Not Elimination: Why AI Agents Will Never Replace the Human Edge
For over three decades, we’ve partnered with enterprises to reimagine communications, drive digital transformation, and implement powerful contact center solutions across the globe. With each…
Build Your AI Skills with Microsoft’s 50-Day Challenge
At SOFTEL, we’re focused on helping people build practical, future-ready skills—especially when it comes to AI. We’ve run our own workshops to support that mission,…
