product Introduction
Eliminate contact center chaos with a unified Agent experience
Modern contact centers are overwhelmed with siloed applications, disjointed workflows, and inefficient agent experiences. With multiple systems handling customer interactions, CRM, telephony, and AI-driven tools, agents struggle to deliver seamless service—leading to longer handling times, frustrated customers, and lost productivity
SOFTELActive brings everything together in a single, intuitive interface. By integrating seamlessly with your existing platforms, it simplifies workflows, empowers agents with real- time insights, and optimizes every interaction. The result? Faster resolutions, happier customers, and a more efficient contact center.
Interested in a complete Contact Center solution with easy onboarding?
Check out our Managed Contact Center Service.
Managed Contact Centers
Optimize Productivity with a Unified Workspace
SOFTELActive streamlines workflows by bringing all applications into a single, organized view. Say goodbye to tab overload and constant switching—stay focused, efficient, and in control with an intuitive interface designed for modern business needs.
Deep Search
Instantly find customer records, tickets, and knowledge base articles across multiple apps from a single search bar, speeding up resolution times.
Actionable Notifications
Get real-time alerts from AWS Connect, Teams, and ServiceNow in one place. Filter, view, and respond without switching platforms.
App Interoperability
Connect apps seamlessly to share data, reduce errors, and automate workflows—ensuring agents stay in sync.
Smart Workspaces
Organize apps into task-based environments, keeping everything structured and reducing context switching.
Unified Agent Workspace
SOFTEL Active provides a unified workspace where agents can access all necessary tools and information within a single interface. This consolidation eliminates the need for constant toggling between applications, streamlining workflows and enhancing productivity.
By integrating various systems into one cohesive platform, agents can focus more on customer interactions and less on navigating disparate tools.
Advanced Notification Center
SOFTEL Active features an advanced notification center that centralizes all alerts into a single, customizable feed. Agents can sort, filter, and prioritize notifications based on relevance and urgency, ensuring that important information is addressed promptly.
This centralized approach not only reduces the cognitive load on agents but also enhances their ability to manage tasks effectively, leading to improved customer service outcomes.
“SOFTEL Active advanced our cloud contact center by more than a year!”
Enhancing Customer Engagement and Operational Efficiency for a national bank
Client Overview: A leading financial institution known for its innovative banking solutions and customer-centric approach. [Client] sought to enhance its customer engagement and operational efficiency by…
Ready to advance your contact center?
See the difference SOFTELActive can make. Book your demo today and take the first step towards a unified contact center.