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PSA 2.0
Orchestrate complete Telephony Administration from one application!
PRODUCT Introduction
The Challenge with Unified Communication Management.
Managing complex UC environments can be overwhelming. Businesses often face:
- Rising Costs: Operational and licensing expenses can spiral out of control.
- Evolving Needs: Adapting to changing business demands is often slow and inefficient.
- Lack of Automation: Collaboration processes are disconnected from broader business workflows.
- Complex Deployments: Inconsistent setups lead to higher support costs and user dissatisfaction.
- Fragmented Views: Multiple interfaces create confusion and make it difficult to get a complete picture of the solution.
SOFTEL PSA 2.0 is designed to solve these problems, offering a unified, scalable, and cost-efficient solution to meet the modern demands of your business.
Looking for high-quality results quickly?
Consider SOFTEL’s Managed Telephony service for a seamless hands-free telephony administration.
Managed CCaaSEffortless Control
& Intelligent Automation
Gain deeper visibility across the organization’s communications system with Advanced Business Intelligence suite and more advantages:
Zero-Touch Automation
Enhances security while eliminating manual processes
Fully Integrated UC
Unify and centralize communications within a seamless, intelligent interface
RBAC & Self-service
Strengthen security with built-in role-based access control and user empowerment
Comprehensive Number Management
Streamline phone administration with powerful, intuitive tooling
Centralized View to all systems.
PSA 2.0 delivers a unified command center for managing systems, services, and vendors—eliminating fragmented administration. With intelligent orchestration, it enhances efficiency, mitigates risk, and ensures service continuity, while adapting to new technologies and evolving business needs.
By streamlining workflows and driving proactive automation, PSA 2.0 empowers organizations to operate with precision and agility.
Optimized Billing Center
PSA 2.0 delivers a single source of truth for billing across UC and Contact Center environments, ensuring precision and transparency. Entitlement-based automation simplifies cost allocation, while real-time tracking provides insights into campaigns, overflow scenarios, and team-based expenses.
With flexible, decentralized administration, organizations gain granular control over billing, cost adjustments, and financial accountability.
Advancing Contact Centers in the Public domain with PSA
A public-facing government entity, faced significant communication challenges due to siloed and disparate voice channels across the organization. The poor customer experience was exacerbated by…
Speed up your Telephony Administration.
Empower your organization with a smarter, more efficient approach to contact center administration. PSA 2.0 streamlines operations, enhances visibility, and automates key workflows—freeing your team to focus on delivering exceptional customer experiences. Designed for flexibility and seamless integration, it simplifies complex processes while adapting to your evolving needs. With intelligent automation and a unified management platform, PSA 2.0 enables businesses to operate with greater agility and confidence.
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