product Introduction
Enterprise Migrations, Without the Risk.
Large-scale migrations are complex, exposing organizations to:
Technological Failures – System incompatibilities & security gaps
Operational Disruptions – Downtime & workflow inefficiencies
Regulatory Risks – Compliance gaps & legal exposure
Financial Strains – Unforeseen costs & wasted resources
User Resistance – Adoption challenges & productivity loss
Resource Drain – Overloaded IT & project teams
Journey Automation changes that.
Powered by AI, our solution streamlines migrations with intelligent automation, real-time insights, and a secure, compliance-first framework. Faster transitions, fewer risks, and zero surprises.
Looking for fast, scalable results without the complexity?
Consider SOFTEL’s Managed Migration Services for enterprise.
Managed MigrationsAI-Driven Migration for the Future
Journey Automation not only minimizes risks but also empowers organizations by transforming how they approach large-scale platform migrations. With intelligent automation, analytics, and real-time oversight, Journey Automation enables organizations with:
Assessment
A full assessment of assets, technologies and components.
AI Helpdesk
Custom helpdesk for end-users with support escalation.
Focused Intelligence
In-depth insights into the migration process
Seamless User Enablement
Self-serve training for end-users
Plugs-in with existing Environments
Journey Automation centralizes your existing Platforms and LMS environments in a single interface to advance user-adoption.
By simplifying workflows and integrating training tools, we eliminate friction, ensuring that teams can leverage new technology to its full potential without unnecessary complexity.
Universal Solution
Journey Automation’s design ensures full interoperability across vendors, platforms, and architectures, giving you the agility to evolve without disruption.
Whether you’re integrating new capabilities, optimizing performance, or transitioning to future-ready solutions, we make it frictionless—no constraints, no compromises.
The Journey Automation Lifecycle
SOFTEL Journey Automation follows a structured, four-step process designed to ensure a seamless and efficient migration across UCaaS, CCaaS, and enterprise communication platforms. By leveraging AI-driven insights and automation, this approach minimizes disruptions while maximizing operational efficiency.
Assess – A comprehensive evaluation of the existing environment identifies key migration requirements, including device compatibility, call flows, user impact, and system dependencies. This step provides clear visibility into potential challenges and necessary adjustments.
Plan – AI-powered insights inform a customized migration strategy, ensuring workflow continuity, risk mitigation, and seamless integration with business-critical systems such as CRM, ERP, and workforce management platforms.
Migrate – Automated provisioning, call routing, and system configurations reduce manual effort and enhance accuracy. Real-time synchronization ensures minimal downtime and a smooth transition.
Optimize – Post-migration monitoring, performance tuning, and ongoing support enhance system efficiency, security, and compliance with industry standards.
By combining automation, expertise, and data-driven insights, SOFTEL Journey Automation enables organizations to transition seamlessly while maintaining business continuity and operational excellence.
“Journey Automation cut our migration timeline by weeks!”
How a Government Entity saved $1M with Journey Automation
When Skype for Business reached its end-of-life in July 2021, organizations relying on its Microsoft Phone System had no choice but to migrate to Microsoft…
Ready to adopt new software seamlessly?
Migrate thousands of users quickly with confidence and boost the user adoption rate with Journey Automation.