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State/Local Governments
Solutions for public entities.
Industry Overview
Modernizing Public Services with Secure, Scalable Technology
State and local governments face growing demands for efficient service delivery, secure citizen communications, and digital modernization. Outdated systems can hinder responsiveness, increase costs, and expose agencies to cybersecurity risks. SOFTEL provides advanced AI-driven automation, secure cloud solutions, and modernized communication platforms to ensure seamless interactions between government agencies and the communities they serve.
Key Challenges for State & Local Governments:
Legacy Infrastructure – Outdated systems limit scalability and hinder digital transformation.
Security & Compliance Risks – Strict regulatory requirements demand robust cybersecurity and data protection measures.
Citizen Engagement & Service Delivery – Residents expect seamless, digital-first interactions with government agencies.
Budget Constraints – Agencies must modernize efficiently while managing costs.
Interdepartmental Coordination – Siloed communication slows down public service delivery.
How SOFTEL Empowers Public Organizations
AI-Driven Citizen Self-Serve
Implement voicebots, chatbots, and automated IVR for 24/7 citizen engagement and reduced call center workloads.
Built-in Security
Meet NIST, FedRAMP, and state data security standards with built-in encryption, role-based access controls (RBAC), and continuous monitoring.
Cloud Contact Centers
Enable scalable, secure, and AI-enhanced citizen support systems for public service hotlines and emergency response.
Automation Processes
Streamline case management, permit processing, licensing, and public records requests with intelligent automation and AI-driven workflows.
Disaster Recovery & Business Continuity
Ensure government operations remain uninterrupted with high-availability solutions, data backup, and failover systems.
Unified Communications & Collaboration
Enhance agency-wide coordination with secure VoIP, Microsoft Teams integration, and cloud-based telephony.
Regulatory Compliance
SOFTEL ensures that state and local governments stay compliant with evolving regulations, such as CJIS, HIPAA, and NIST standards.
How a Government Entity saved $1M with Journey Automation
When Skype for Business reached its end-of-life in July 2021, organizations relying on its Microsoft Phone System had no choice but to migrate to Microsoft…
Thirty years of connecting the best around.
With over 3 decades in the telephony and technology, SOFTEL has built a strong foundation of expertise and knowledge. This allows us to understand and address the unique challenges of our clients effectively.