Client Overview: A leading financial institution known for its innovative banking solutions and customer-centric approach. [Client] sought to enhance its customer engagement and operational efficiency by…

A public-facing government entity, faced significant communication challenges due to siloed and disparate voice channels across the organization. The poor customer experience was exacerbated by…

When Skype for Business reached its end-of-life in July 2021, organizations relying on its Microsoft Phone System had no choice but to migrate to Microsoft…