A Dive into the Water Footprint of AI.
TL : DR AI is thirsty—and not just for data. Behind every chatbot conversation and model training lies a hidden environmental cost: water. From cooling…
Microsoft’s Unify Model: Redefining the Future of AI-Integrated Voice and Contact Centers
The Rise of Unified Intelligence in the Enterprise In a world where communication tools have grown fragmented and complex, Microsoft’s new Unify model for Teams…
Teams Phone Extensibility: Microsoft’s CPaaS-Oriented Power Move in the Contact Center
For years, Microsoft has flirted with the idea of entering the contact center space—but not by competing head-on. Instead of building a traditional CCaaS offering…
How Teams Phone Extensibility Unlocks the Future of Contact Centers.
Retail Reimagined: How AI Is Driving a More Human-Centric Future
There’s a growing myth in the retail industry: that artificial intelligence will make customer experiences more robotic, less personal, and ultimately, less human. The reality?…
Augmentation, Not Elimination: Why AI Agents Will Never Replace the Human Edge
For over three decades, we’ve partnered with enterprises to reimagine communications, drive digital transformation, and implement powerful contact center solutions across the globe. With each…
Build Your AI Skills with Microsoft’s 50-Day Challenge
At SOFTEL, we’re focused on helping people build practical, future-ready skills—especially when it comes to AI. We’ve run our own workshops to support that mission,…
Transforming Business with Expert IT Services
Optimized, Secure, and Scalable—The SOFTEL Approach In today’s fast-moving digital landscape, businesses need more than just technology—they need strategic, managed services that ensure seamless operations,…
